Cisco Voice Engineer
Company Name:
Arca24.com
Salary period: Annual
Experience:
5
years related work experience in a unified communications role with hand-on CUCM and Unity Connection experience. Experience with Unified Contact Center Express (UCCX), including Scripting, highly desirable. Experience in a Help Desk environment focusing on troubleshooting voice issues a plus.
Certifications/Licenses: CCNP, CCVP
Computer Skills:
Strong technical knowledge of Cisco Communications Manager (CUCM) 8.6 and Unity Connection 8.6. Experience with Unified Contact Center Express (UCCX) 8.5, Cisco IOS as well as network and PC operating systems, including Windows 7, 8, Server 2008, 2012, Linux Solid knowledge of security controls and vulnerabilities including authentication systems, VPN's, Firewall's and other network security devices. In depth knowledge and experience installing, analysing, and troubleshooting networking technology including TCP/IP, Routers, Switching, VLANs, LANs, WANs and Wireless systems In depth knowledge of layer 2 and 3 technologies Jabber infrastructure implementation/support WebEx (internal) infrastructure implementation/support Experience supporting enterprise ERP systems (Oracle experience preferred) Extensive experience supporting web Servers and web commerce environments Practical, hands-on skills related to IT including structural wiring, power management, storage, voice and data networking, backup and recovery, disaster planning, server and desktop management and end user support
Other
Experience:
Strong understanding of process optimization techniques Proven experience in IT infrastructure planning and development In-depth knowledge of applicable data privacy practices and laws Strong understanding of project management principles Excellent written and oral communication skills Excellent interpersonal skills Ability to conduct and direct research into IT issues and products as required Ability to present ideas in business-friendly and user-friendly language Highly self-motivated and directed Proven analytical, evaluative, and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Exceptional customer service orientation Extensive experience working in a team-oriented, collaborative environment
Education:
Bachelor's Degree in Information Technology/Information Systems or combination of education and equivalent work experience.Estimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Experience:
5
years related work experience in a unified communications role with hand-on CUCM and Unity Connection experience. Experience with Unified Contact Center Express (UCCX), including Scripting, highly desirable. Experience in a Help Desk environment focusing on troubleshooting voice issues a plus.
Certifications/Licenses: CCNP, CCVP
Computer Skills:
Strong technical knowledge of Cisco Communications Manager (CUCM) 8.6 and Unity Connection 8.6. Experience with Unified Contact Center Express (UCCX) 8.5, Cisco IOS as well as network and PC operating systems, including Windows 7, 8, Server 2008, 2012, Linux Solid knowledge of security controls and vulnerabilities including authentication systems, VPN's, Firewall's and other network security devices. In depth knowledge and experience installing, analysing, and troubleshooting networking technology including TCP/IP, Routers, Switching, VLANs, LANs, WANs and Wireless systems In depth knowledge of layer 2 and 3 technologies Jabber infrastructure implementation/support WebEx (internal) infrastructure implementation/support Experience supporting enterprise ERP systems (Oracle experience preferred) Extensive experience supporting web Servers and web commerce environments Practical, hands-on skills related to IT including structural wiring, power management, storage, voice and data networking, backup and recovery, disaster planning, server and desktop management and end user support
Other
Experience:
Strong understanding of process optimization techniques Proven experience in IT infrastructure planning and development In-depth knowledge of applicable data privacy practices and laws Strong understanding of project management principles Excellent written and oral communication skills Excellent interpersonal skills Ability to conduct and direct research into IT issues and products as required Ability to present ideas in business-friendly and user-friendly language Highly self-motivated and directed Proven analytical, evaluative, and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Exceptional customer service orientation Extensive experience working in a team-oriented, collaborative environment
Education:
Bachelor's Degree in Information Technology/Information Systems or combination of education and equivalent work experience.Estimated Salary: $20 to $28 per hour based on qualifications.
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